Payments and Credits

Payment System

Activeace operates a monthly payment system payable by all participants in the programme
Please note the monthly cost of the session will remain the same each month, the monthly cost of the sessions will not increase on a 5 week month.


Payment is due in advance on a monthly basis via standing order or bank transfer on the 1st of every month to the account details below. We are able to accept payment via cheque however this will be subject to a £1.50 admin fee. Please be advised we are not able to accept cash payments.


If payment is not received by 1st of each month Activeace will attempt to contact customers via letter email and telephone. Please be aware that if no payment is received you may be unable to attend your chosen session.
Should you have any difficulties with payment please contact the office.

Activeace Credit system.

How to obtain credits.

Customers accumulate credits when they are unable to attend sessions by contacting the office
by the below methods;

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Text: 07818482894

Call: 0115 9338363
 
Contact must be made with the office at least 1 hour before the start of your session to obtain a
credit. (Exceptions may be made in extreme circumstances by the discretion of Activeace)

Only the above contact methods will result in a credit, texting or verbally informing a coach will NOT result in a credit being awarded.
 
Please note that customers can accumulate a maximum of 6 credits in any period.
Once 6 credits have been accumulated Activeace will contact the customer to advise them that the
maximum of 6 credits have been registered and no further credits will be issued.

How to use credits.

Using Credits for Activity camps.

Number of Days booked

% of credits which can be used per booking

1-3 days

50%

4+ days

100%

Using Credits for tennis camps

Number of Days booked

% of credits which can be used per booking

1-3 days

50%

4+ days

100%

Using credits for other products

Product

% of credits which can be used per booking

Racket Restring

100%

Individual Tennis lesson

100% (Excluding court fees)

Tennis Parties

10%

To use your credits please contact the office.

Reg'd Company

Reg'd in England & Wales
Activeace Allstars CIC 09040127
4 Cross Street,
Nottingham NG9 2NX

CONTACT

Activeace Arena
Tattershall Drive
The Park Estate
Nottingham, NG7 1BX


Send e-mailadmin@activeace.co.uk
Telephone: 0115 9 33 83 63

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